I ordered a bra from Victoria's Secret through the app, but the size I received is too small. Unfortunately, the size I need is not available online, and the store is refusing to accept an exchange. Additionally, I cannot exchange it online for a different model either. Since I purchased the bra during a discount, the refund amount does not cover the cost of a similar product at full price.
I find it incredibly frustrating that there is no solution for exchanging the item, whether in-store or online. I request that Victoria's Secret allows me to exchange the product at a store or online for a different model of equivalent value. Please resolve this issue promptly.
On July 20, 2025, I placed an online order for two bras from Victoria’s Secret. I selected the size recommended by the store staff after an in-person fitting. However, when the products arrived, they were too tight. I later rechecked my correct size at the store and submitted a size exchange request...
About a month ago, I requested a size exchange for a product from Victoria’s Secret, but it still hasn’t been shipped. I had a hard time reaching customer service, and while the exchange appears to have been approved on 10.07.2024, as of today, 07.08.2024, no further action has been taken. When I c...
I placed an order on the Victoria’s Secret Turkey website with order number 729FC7883U for lingerie item code VS2693932820. Although I selected the non-printed version of the product, I was informed that it was out of stock and was offered an exchange instead. I accepted the exchange, but this time,...
I placed an order on Victoria’s Secret’s online store on January 29, 2025. According to the system, my order was shipped on January 30, 2025, yet despite multiple calls to customer service, I have received no updates on the whereabouts of my package. Each time I contacted support, I was told I woul...
I bought something from the Victoria's Secret website on December 31, 2023, but ended up returning it because I wasn't happy with it. Even though I have submitted all the required return documents, the company insists that there is an issue with the shipment and has not issued a refund to me yet. I'...
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