Vichy offered a gift with purchase and did not include it in the order, how can I claim what they promised?

When Vichy offers a gift per purchase and it does not arrive in the order, the user can claim it by following several steps.

First, they should review the terms and conditions of the promotion on the official website (https://www.vichy.com/), making sure they have met the requirements (such as minimum amount, participating product or code applied). You can then contact customer service via:

The contact form at https://www.vichy.com/

The email: [email protected]

Vichy's official social networks (Instagram or Facebook).

It is advisable to include in the message:

The order number

A screenshot of the advertisement of the promotion (if available)

A clear description of the problem

In several recent cases, users have received a response within 3-5 business days.

If there is no solution, you can also turn to Xolvie and file a claim, many people have found solutions through shared experiences.