On September 30, I purchased a ticket from Viagogo for the S*** E***** concert**. Unfortunately, the event was postponed, and ever since then, I haven’t received a refund—even though the concert never took place on the scheduled date.
I tried selling the ticket through Viagogo’s platform, but that didn’t work either. So now I’m stuck with a ticket worth ₺ (originally €120) that I can’t use, can’t sell, and can’t get reimbursed for. I’ve called customer service multiple times, and no one ever answers or provides a clear resolution.
This is unacceptable. I paid for a product and received absolutely nothing in return. Viagogo, I demand an immediate full refund for this postponed concert. You claim to offer reliable service and support, but my experience says otherwise. Stop ignoring customers and return the money you owe!
I’m very disappointed and frustrated with Viagogo. On March 28th, I purchased tickets for the C** Y***** show at Bostancı Gösteri Merkezi. Shortly after, I was informed the event was cancelled. Naturally, I applied for a refund. But instead of processing it, Viagogo told me the show wasn’t cancelled...
I purchased a ticket for the E* S**** concert** on Viagogo without knowing much about their policies. However, I later realized that I would not be in Istanbul on that date, so I tried to return the ticket for a refund. Unfortunately, Viagogo informed me that refunds are not possible but that I coul...
I purchased a ticket for the Beşiktaş vs. Galatasaray match through Viagogo, expecting a smooth experience. Instead, it turned into a nightmare. The day before the match, and all the way until just one hour before kickoff, I was in constant contact with their English live support chat, trying to acc...
On 28.08.2025, I purchased 4 tickets through Viagogo for the B***** concert at Vadi İstanbul. I paid more than ₺14,000 in total, and my transaction number is 622027904. However, the tickets never arrived. When I went to the venue on the day of the event, I was informed at the box office that tickets...
I urgently need Viagogo to contact me because I still haven’t received a refund for a ticket I canceled. I wasn’t able to attend the match, so I followed the proper steps and canceled the ticket in time. I even submitted a refund request form, and my reference number is 5627***83. Despite doing ever...
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