Around 10 June, I sold my standing category ticket for Dua Lipa’s concert in Milan through Viagogo. I personally attended the concert with my own ticket without any problems. However, Viagogo later claimed that the buyer of my resold ticket could not enter the event and, without providing me with any proof, charged my credit card an outrageous penalty of €300—three times the ticket’s original price.
When I contacted Viagogo customer service, I was simply told it was a “seller error” with no further explanation. I was given no evidence, no opportunity to defend myself, and no justification for why such a disproportionate penalty was applied. This was the first time I ever encountered such an issue, and I find the practice completely unfair and unacceptable.
My transaction number is 5612*49. I demand a full refund of the €300 taken from my card, or at the very least a partial refund of 50% as a reasonable settlement. I also expect an official apology and assurance that such unjust practices will not be repeated.
On September 30, I purchased a ticket from Viagogo for the S*** E***** concert**. Unfortunately, the event was postponed, and ever since then, I haven’t received a refund—even though the concert never took place on the scheduled date. I tried selling the ticket through Viagogo’s platform, but that ...
Hello, I purchased two tickets via Viagogo for the Jennifer Lopez concert originally scheduled for July 4 at Festival Park Yenikapı in Istanbul. Each ticket cost $246, and with the site’s commission, I paid a total of $571.30. Later, I found out the concert was postponed to August 5. Since I will be...
Dear Viagogo Team, With order number 615575556, I purchased two tickets for the Ludovico Einaudi concert scheduled for September 27, 2025, at Istanbul Volkswagen Arena. I selected seats in Block 204, where the listed price was ₺2.944 per ticket. Based on this, I expected to pay around ₺5.888 in tot...
Two months ago, I purchased tickets from Viagogo for the Billie Eilish concert in Cologne. My cousin and I were beyond excited, and we made travel plans specifically for this event. But when we arrived at the venue, we were left standing outside—Viagogo never delivered the tickets. Up until the ver...
I purchased a ticket for the Keinmusik Berlin event through Viagogo and later canceled the sale on 21.08.2025, two days before the concert date (23.08.2025). Without any clear prior warning, Viagogo charged my credit card €124 as a penalty fee, even though the original ticket price was only €80. Thi...
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