The incompetence of VFS Global: When I went to my appointment, they refused to accept my documents because they claimed the nationality selected was incorrect and should have been a different country. I repeatedly told them I had selected Turkey, but they didn't accept it. There are three different "Turkey" options listed in the nationality section. The next day, after barely managing to access the appointment system again, I recorded a video showing that there are indeed three Turkey options under nationality. I sent this evidence via phone and email, explaining the injustice I experienced through the app and requested a new appointment. I received the following response: "Thank you for contacting the VFS Global Poland Visa Service. The incorrect nationality entry may be due to a system error. As long as all your other information is correct, it will not affect your application. When you come to your appointment, it will be sufficient to inform the operations officer of the correct nationality. Best regards, Ezgi K*** Contact Center, Poland in Turkey." Despite this, I called and wrote for a week and received no response or resolution. Today, when I called again, they said the information provided in the email was incorrect and asked me to forward the email. Later, they called and told me I could now book another appointment and that selecting the first "Turkey" option would be sufficient. Are they doing all this over a service fee of ₺462, or is this truly just incompetence?
I made an appointment with VFS Global in Ankara for December 8th. That day was up as I made a second appointment for my friend. We made a second appointment on November 11th so that we could make it before all the days were filled. We wanted to cancel the first one so it would be on the same day. We...
I've been trying to book a Belgian visa appointment through VFS Global for the past two weeks, but I'm stuck at the country selection step. When I reach this stage, the option to choose Turkey doesn't appear. If I select any other two countries, the website freezes completely. I've tried every solu...
I booked an appointment with the French Consulate in Ankara through the VFS Global France website for December 8, 2023. Later, we needed to cancel this appointment and schedule a new one due to an inconvenience. When we called Customer Service to cancel the December 8th appointment, they instructed ...
I mistakenly booked a VFS Global visa appointment for the Czech Republic in İzmir, even though I reside in Ankara. I realized the mistake immediately and tried to cancel it within 30 minutes, but I was informed that refunds are not possible. However, I am not requesting a refund—I just need the appo...
I am trying to make an appointment for a Netherlands application via VFS Global. I am following four offices, including Beyoğlu and Altunizade in Istanbul, as well as Bursa and Edirne, but appointments never open. I entered the waiting list for the Edirne and Beyoğlu offices, a link came, but when I...
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