On May 22, I purchased a Vestfrost brand washing machine, which was delivered by the service team for installation on May 29. Even though there was no visible damage on the shipping package, the service technician identified a dent near the drum area during installation. The technician immediately reported the defect and I requested a full product replacement on the spot.
I bought this product from Hepsiburada, and since then, I have been caught in a frustrating loop between Hepsiburada, the authorized service, and the factory. When I contacted Hepsiburada, they told me to speak with the service team. When I contacted the service, they said the factory is still inspecting the issue. I cannot understand why inspecting a clearly defective product should take this long. Despite 6 business days passing, I have received no concrete updates from anyone.
This situation has caused me both financial harm and emotional frustration. I expected a quick resolution for a brand-new defective product, but instead, I am left waiting without a working washing machine. Vestel, as the parent company of Vestfrost, has completely disappointed me with this poor after-sales service. Instead of replacing the faulty product, they seem to be stalling the process and attempting repairs to avoid providing a new unit.
I urgently request a brand-new washing machine replacement, as the product was defective from the start. Please stop delaying and resolve this matter fairly. I expect a prompt and transparent response regarding my replacement request.
On May 30, 2025, I purchased a Vestfrost VF LF 1268 242L Static Refrigerator through Hepsiburada. The product was delivered to me on June 4, 2025. Since the installation had to be done by the authorized service, I called the service multiple times on the same day to schedule an appointment. Due to t...
I purchased a Vestfrost washing machine several years ago and have been generally satisfied with its performance. However, since the beginning, the liquid detergent compartment was missing from the package. I expected this essential part to be delivered promptly, but despite my efforts, I have not b...
I purchased a Vestfrost dishwasher two years ago, and from the very first day, it has never cleaned the dishes properly. Despite trying various dishwasher tablets and detergents, the problem persists, leaving me extremely frustrated. I have used multiple brands and types of detergent, but nothing so...
I purchased the Vestfrost 9100 washing machine 4 years ago, and since the first day, I have been dealing with constant water leakage from the bottom of the unit. While the product was still under warranty, I contacted the authorized service because the machine was both leaking water and tripping the...
Before leaving the city, I had installed three Vestfrost brand air conditioners, trusting their quality and warranty coverage. Unfortunately, when I returned home after the earthquake, I discovered that a small piece of debris had fallen from the building exterior and hit the outdoor unit of one of ...
Comments