Before leaving the city, I had installed three Vestfrost brand air conditioners, trusting their quality and warranty coverage. Unfortunately, when I returned home after the earthquake, I discovered that a small piece of debris had fallen from the building exterior and hit the outdoor unit of one of the air conditioners. Shockingly, the protective casing of the motor was so fragile that it cracked and shattered immediately upon impact.
I contacted Vestfrost service, expecting support under warranty for what is clearly a material durability issue. However, I was told that the repair would be a paid service, despite the fact that I had invested a significant amount of money in these units and trusted the brand's reputation. This response was a huge disappointment. I expected Vestfrost to stand behind its products and offer a solution, but instead, I was left alone to deal with the problem.
Even in such a minor incident, the brand chose not to support its customer. I am deeply dissatisfied with both the product quality and the service approach. I request that Vestfrost repair or replace the damaged motor casing free of charge, as this issue stems from inadequate product durability rather than user error. Please resolve this matter promptly and restore trust in your brand.
I purchased a Vestfrost refrigerator 3 years ago as a second fridge for my home, and it was used very lightly. Despite this minimal usage, it suddenly broke down last week. I called the authorized service, and they diagnosed the problem as a compressor failure. Shockingly, they quoted me a repair co...
I purchased the Vestel Vestfrost VF CF 5201 S 520-liter No-Frost refrigerator, expecting it to last for many years. Unfortunately, just 3 years and 3 months after purchase, the fridge developed a serious motor grounding issue (şase yapma). This is highly disappointing, considering that the product’s...
I purchased the Vestfrost 9100 washing machine 4 years ago, and since the first day, I have been dealing with constant water leakage from the bottom of the unit. While the product was still under warranty, I contacted the authorized service because the machine was both leaking water and tripping the...
On May 22, I purchased a Vestfrost brand washing machine, which was delivered by the service team for installation on May 29. Even though there was no visible damage on the shipping package, the service technician identified a dent near the drum area during installation. The technician immediately r...
I own a Vestel Vestfrost refrigerator, and recently, the door seal (gasket) of my fridge tore unexpectedly. I immediately contacted the authorized service to resolve the issue. However, the service team claimed that this was a user error and therefore not covered by the warranty. They offered to rep...
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