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Vestel Washing Machine Does Not Wash Properly

Vestel Washing Machine Does Not Wash Properly
Vestel Washing Machine Does Not Wash Properly
May 13, 2024 12:24 PM123

I've tried to get in touch with you more than once. The lid seal was changed the first time you came. The machine was washed empty at 90 degrees, as we were told, and that was done. But when we wash our clothes, they get white dusty spots and get worn out. We called the service once more. They said they looked at the machine and afterwards there was no change. Also, there was water in the machine. The service came and fixed the leak, but the clothes still had white spots on them. I asked them again over the weekend, but they said they couldn't come until May 13, 2024. When I called the Çankırı service at ***69991603, they said they couldn't come. They said they measured and didn't burn any clothes when I told them what was going on. I asked them to come wash with me, but all they did was measure, and the problem kept happening. They said they couldn't figure out what was wrong with the machine. What I want to know is why your service does the checks. Okay, but what do you think I should do if the problem I'm having lasts after your test? I can't use the washer because my clothes are getting worn out and useless. Help me please. If the issue isn't fixed, I'll go to consumer court. If that doesn't work, I'll leave the machine with your dealer. Also, my son's wedding is coming up soon, and I got these things about 11 or 12 months ago. I bought a dishwasher, a fridge, a TV, and a washing machine. The washing machine is the only one that is giving us trouble. The way it works is fine, but there's a problem with washing it. Help is needed.

May 14, 2024 11:14 AM (22 hours after complaint)

Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your notification. Did you know that you can access self‑service solutions on our website to resolve your issue with Vestel? We would like to remind you of all our communication channels that are open 24/7. For Suggestions, Requests, and Complaints, you can always write to us via WhatsApp and Telegram. You can chat live with our customer representatives through the chat screen. The resolution of your complaints is available through all our other channels at Vestel as well. With Vestel, WHY NOT? Vestel

May 14, 2024 11:14 AM

Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Did you know that you can access self‑service solutions to resolve your issue at Vestel? For Suggestions, Requests, and Complaints, you can always write to us via WhatsApp and Telegram. You can chat live with our customer representatives through the chat screen. Solutions to your complaints are also available through all our other channels at Vestel. With Vestel, IT CAN HAPPEN, Why NOT?

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