I've tried to get in touch with you more than once. The lid seal was changed the first time you came. The machine was washed empty at 90 degrees, as we were told, and that was done. But when we wash our clothes, they get white dusty spots and get worn out. We called the service once more. They said they looked at the machine and afterwards there was no change. Also, there was water in the machine. The service came and fixed the leak, but the clothes still had white spots on them. I asked them again over the weekend, but they said they couldn't come until May 13, 2024. When I called the Çankırı service at ***69991603, they said they couldn't come. They said they measured and didn't burn any clothes when I told them what was going on. I asked them to come wash with me, but all they did was measure, and the problem kept happening. They said they couldn't figure out what was wrong with the machine. What I want to know is why your service does the checks. Okay, but what do you think I should do if the problem I'm having lasts after your test? I can't use the washer because my clothes are getting worn out and useless. Help me please. If the issue isn't fixed, I'll go to consumer court. If that doesn't work, I'll leave the machine with your dealer. Also, my son's wedding is coming up soon, and I got these things about 11 or 12 months ago. I bought a dishwasher, a fridge, a TV, and a washing machine. The washing machine is the only one that is giving us trouble. The way it works is fine, but there's a problem with washing it. Help is needed.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your notification. Did you know that you can access self‑service solutions on our website to resolve your issue with Vestel? We would like to remind you of all our communication channels that are open 24/7. For Suggestions, Requests, and Complaints, you can always write to us via WhatsApp and Telegram. You can chat live with our customer representatives through the chat screen. The resolution of your complaints is available through all our other channels at Vestel as well. With Vestel, WHY NOT? Vestel
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Did you know that you can access self‑service solutions to resolve your issue at Vestel? For Suggestions, Requests, and Complaints, you can always write to us via WhatsApp and Telegram. You can chat live with our customer representatives through the chat screen. Solutions to your complaints are also available through all our other channels at Vestel. With Vestel, IT CAN HAPPEN, Why NOT?
I purchased a Vestel dishwasher with an active warranty from Zoroğlu Shopping Center. The machine first broke down on June 25, 2024, and I contacted Vestel service. After the technician came to my home and performed a free repair, the problem was not resolved. On June 29, 2024, I reported that the i...
Hello, Since we purchased our dishwasher, we have been unable to resolve ongoing issues with it. We have reported problems with the F2 and F5 errors repeatedly during the warranty period, and we have not been able to use the machine comfortably. Even our guests have had to wash their dishes by hand ...
Our Vestel Hera 7009 LX dishwasher failed, with the plastic element at the bottom wearing out and breaking over time. We phoned Vestel Service, and as promised, their specialists arrived on March 29, 2024. However, they claimed the machine was fixed without any repairs and charged us ₺400 for the se...
In July 2023, I bought a CMI 108222 model washing machine from the Vestel dealer in Fatsa, Ordu. The machine arrived broken during the first installation, and while it was replaced, the issue was recorded in the system as if it was my fault. Since then, I have been constantly experiencing problems w...
This is Mustafa T***, a Turkish Citizen. I purchased a set of white appliances (dishwasher, washing machine, and refrigerator) from the Vestel authorized dealer in Ayvalık, Turkey in August 2024. With this letter, I want to bring to your attention the serious grievance I have experienced and request...
Comments