Vestel Dishwasher F2 and F5 Error Code Issue
Hello,
Since we purchased our dishwasher, we have been unable to resolve ongoing issues with it. We have reported problems with the F2 and F5 errors repeatedly during the warranty period, and we have not been able to use the machine comfortably. Even our guests have had to wash their dishes by hand when the dishwasher malfunctioned. This is unacceptable!
After the last service visit, the technician acknowledged the issues but mentioned that the motherboard and water system would need to be replaced. Despite their efforts, the problems persist. We have requested a replacement for the dishwasher, as we have had enough of these ongoing complaints.
When we last sent the machine for inspection, we were told it was working fine. However, just a day or two later, the same issues returned. Additionally, the machine was returned with visible damage, as shown in the video I provided.
Currently, our home is flooded because of the dishwasher, and we had to place a bucket under it to catch the dripping water. We are desperate for a solution as we have suffered greatly due to this situation. This reflects poorly on your brand, and we are extremely dissatisfied.
As a business ourselves, we understand the importance of customer service, and we believe there should be a resolution for customers facing such issues. If this cannot be resolved, we would prefer to switch to a different brand and purchase a new machine.
Please find a solution to our problem as soon as possible. Thank you.
During the warranty period, the product was repaired multiple times but no solution was reached; our machine still has the same issue. Our final request was for a replacement, but we were told, as if mocking us, that no fault was found in the workshop. However, when the service technician last came, he saw the fault himself and noted it down on the form. When the machine came back to us, it had been damaged and was leaking water. In other words, our machine went in with one fault and came back with three. I urgently request the replacement of the product.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your notification. Did you know that you can access self-service solutions on our website for resolving your issues with Vestel? For your suggestions, requests, and complaints, you can always write to us via WhatsApp and Telegram. You can chat live with our customer representatives. You can also call to experience the friendly service quality of our Communication Center customer representatives. Solutions to your complaints are also available through all our other channels at Vestel. With Vestel, it CAN happen, Why NOT?
