I purchased a Vestel HV1140 air cooler on 28/07/2025 from the Milas M**** Ç**** Vestel store**. From the very first day, the device was both noisy and failed to cool properly. Because of this, I requested a return. The store initially started the process, but the service team never came to pick up the product. After waiting about 10 days, we had to deliver it ourselves to the service center.
Despite all these steps, I have still not received a refund for weeks. The store directs me to the factory, and the factory points me back to the store—no one is taking responsibility. A call from technical service even confirmed that I should speak directly with the store about the refund. Yet, the store refuses to resolve the issue.
I only have the invoice as proof of purchase; I was never given any formal return slip or document. I paid ₺11,600 via credit card, but the money has not been returned. We have faced similar issues with Vestel in the past, and this has caused significant frustration.
I am demanding that Vestel complete my refund immediately and end this unnecessary back-and-forth. Customers should not be left waiting for weeks when a product is defective from day one.
On July 10, 2024, I purchased a deep freezer from a Vestel dealer for ₺10,000, transferred via IBAN. The product was installed on July 15, 2024. Following instructions, I waited 6 hours after plugging it in before adding items. However, the freezer failed to cool properly. Upon discovering this def...
My Vestel refrigerator broke down, and the lower section stopped cooling. The technical service came, took my refrigerator, and claimed to have fixed the issue with a part replacement for ₺3,800, assuring me it would work perfectly. However, the refrigerator didn’t work, so they came back and took i...
My Vestel V10711537 bzd gt SN653EVMK- (NFK640 ex A++ ion) refrigerator stopped cooling on March 15, 2025. I waited 12 days while two different service teams inspected it. Both verbally told me the issue was a gas leak. First, they emptied the gas and replaced a part, then replaced the motor—even tho...
Our Vestel brand refrigerator broke down and stopped cooling. We requested service, and they took the product on June 7, 2024, promising to diagnose and inform us of the problem. On June 22, they returned the refrigerator without prior notice, requesting a payment of ₺3,800. Given the delay of 15 da...
I purchased a Vestel XL fridge in 2021, and its warranty is valid until December 2024. In June 2024, the fridge broke down, and the local service in S...
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