I purchased a Vestel XL fridge in 2021, and its warranty is valid until December 2024. In June 2024, the fridge broke down, and the local service in Silifke, Mersin, made several attempts to repair it. The fridge was even taken away for repairs, and I was given a replacement unit, which was dirty and poorly maintained. Throughout this period, I contacted Vestel customer service numerous times to report my issue, and I was promised that if the problem recurred, my fridge would be replaced.
Unfortunately, on 05/10/2024, the same issue happened again—my fridge stopped cooling. I contacted customer service once more and requested a replacement fridge while mine was being fixed, but the replacement provided this time didn’t work either. Even though they promised to deliver another working fridge today, it still hasn’t arrived, and it’s already past 9 PM.
Living in a hot region like Mersin without a functioning fridge is unbearable. As a company claiming to be a global brand, Vestel should act responsibly. I urge Vestel to honor their commitment and replace my fridge under warranty as soon as possible to resolve this ongoing issue.
Our Vestel brand refrigerator broke down and stopped cooling. We requested service, and they took the product on June 7, 2024, promising to diagnose and inform us of the problem. On June 22, they returned the refrigerator without prior notice, requesting a payment of ₺3,800. Given the delay of 15 da...
My Vestel refrigerator (model NF60012EXIONWIFI, serial number 1176578619024963120110), still under warranty, broke down in Yalova on 28.07.2024 due to cooling failure. On 30.07.2024, the service said the mainboard needed replacing. The card was changed on 05.08.2024, but the issue persisted. On 09.0...
My Vestel V10711537 bzd gt SN653EVMK- (NFK640 ex A++ ion) refrigerator stopped cooling on March 15, 2025. I waited 12 days while two different service teams inspected it. Both verbally told me the issue was a gas leak. First, they emptied the gas and replaced a part, then replaced the motor—even tho...
In 2023, we purchased a Vestel refrigerator that is under warranty until 2027. Recently, the lower compartment suddenly stopped working. The authorized service team responsible for the Sancaktepe area first stated that the "mainboard and sensor were faulty" and replaced these parts, but the problem ...
The refrigerator I purchased from Vestel in August 2024 completely reset itself in March 2025. Since I was away on a trip, all the food inside had spo...
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