Using the Trendyol app, I bought a Vestel CMI98422WIFI from Çapkınoğlu, an authorized Vestel dealer in Trabzon. During the spin cycle, the machine dances like it's doing a horon dance, and the dryer on top feels like it's about to topple over. The service came, I showed them a video, and their response was to adjust the weight and type of laundry to fix it, but that's irrelevant to the laundry's shape. Even during a normal wash, there's shaking and stretching. A machine shouldn't shake like this. Our old machine never did this. Either they didn't set up the floor adjustment properly or it could be a chronic issue. I'm literally standing guard at the machine at 3 am, fearing something might happen, waiting to sleep once it's done. The shaking and noise are unbearable. I don't know how Vestel will fix this. This machine is unusable in this state. I refuse to accept any potential damage or errors due to this issue. The service came before but didn't do anything. They offered a solution over the phone as an update, but nothing was done technically. I demand an urgent solution. I can't accept and use this machine in this condition. New slogan: All of Turkey is "Vestel-ized," people are sleepless at their machines.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your notification. Did you know that you can access self‑service solutions on our website to resolve your issue with Vestel? We would like to remind you of all our communication channels, which are open 24/7. For your suggestions, requests, and complaints, you can always write to us via WhatsApp and Telegram. You can chat live with our customer representatives through the chat screen on our website. The resolution of your complaints is also available through all our other channels at Vestel. With Vestel, IT HAPPENS, Why NOT?
Although no official came, I received a message saying the malfunction was fixed, but they didn't even contact me.
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