Vestel 75U9520 75'' 4K Smart TV Chronic Panel Dusting
About 3.5 years ago, I purchased a Vestel 75U9520 75'' 4K Smart TV with a 189 Screen. After approximately a year, I noticed dust accumulating on the panel. The technical service addressed the issue by wiping the dust, but this temporary fix had to be repeated 4-5 times. Eventually, the device was deemed defective and replaced with a new one. However, the replacement TV also started gathering dust after a year. When I contacted the authorized service, they quoted a cleaning fee of 6350 TL since the product was out of warranty. I contacted customer service and asked if I'd have to pay for panel cleaning annually. They stated they couldn't assist as the warranty had expired. This recurring issue suggests a hidden defect, and I demand a free repair in accordance with consumer law provisions.
Hello, We have received your complaint. We will contact you as soon as possible to resolve it. We would like to remind you of all our communication channels that are open 24/7. With Vestel, IT CAN BE, Why NOT?
A week has passed, and there has still been no response.
