About 3.5 years ago, I purchased a Vestel 75U9520 75'' 4K Smart TV with a 189 Screen. After approximately a year, I noticed dust accumulating on the panel. The technical service addressed the issue by wiping the dust, but this temporary fix had to be repeated 4-5 times. Eventually, the device was deemed defective and replaced with a new one. However, the replacement TV also started gathering dust after a year. When I contacted the authorized service, they quoted a cleaning fee of 6350 TL since the product was out of warranty. I contacted customer service and asked if I'd have to pay for panel cleaning annually. They stated they couldn't assist as the warranty had expired. This recurring issue suggests a hidden defect, and I demand a free repair in accordance with consumer law provisions.
In late 2020, I purchased a Vestel 50U9500 4K Ultra HD television. After some time, the screen panel developed a fault, resulting in image distortion with lines and color mixing. In February 2023, the issue was resolved under warranty by replacing the screen panel. However, in August 2025, the same ...
I have been using a Vestel 65UA9520 television for about 2 years. Although the product is relatively new, the main board failed and I have not been able to use the television for 3 days. The warranty expired only 2 months ago, and I find it unacceptable that such a major failure occurs so soon in a ...
I bought a 65QG9840 oled TV from Vestel 2 months ago. The TV screen is so delicate that it gets damaged when I hold it. My child's small sponge material cracked. This may be my fault. But the fact that the TV screen is made of such a weak product is a mistake in itself. I made the mistake of buying ...
Since the panel failure in the previous Vestel TV could not be fixed, a new Vestel 50U9600K Smart TV was purchased by me on September 13, 2023, for a fee, upon the recommendation of your technical service. Not even 1.5 years after the installation of the TV; on February 15, 2025; for no reason, whil...
I purchased Vestel 65QA9700 QLED TV on 06.01.2024, and after about six months, it started making a buzzing noise. I reported the issue to Vestel service, and they came to check it, replacing the power unit. However, the buzzing noise persisted. Despite the TV going to the service center for repairs ...
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