My Vestel refrigerator has been nothing but trouble since I purchased it. Previously, I had to deal with rusting and door problems, which resulted in the door being replaced twice. Now, for the past 3–4 months, the refrigerator has stopped cooling altogether, leaving me in a very difficult situation.
I reported the issue to Vestel authorized service under record number 8113817188. The service team visited, confirmed the malfunction, and stated that a replacement might be possible. However, despite this acknowledgment, no clear action has been taken yet.
The refrigerator is still under warranty, and given that I have already faced multiple failures with the same product, I no longer want just another repair. This time, I am demanding a full replacement. During the summer months, with the fridge not working, most of my food spoiled and had to be thrown away, causing additional financial and personal loss.
All of my household appliances are Vestel-branded, and I chose the brand out of loyalty and trust. But the repeated issues with this refrigerator have left me deeply disappointed. I expect Vestel to honor its warranty promise and provide a replacement unit without further delay. The service record under 8113817188 should be referenced to verify my case. The issue occurred in Izmir, where I continue to wait for a fair resolution.
I purchased a Vestel refrigerator from the Trabzon Of Vestel dealer, and from the very first day, I noticed a serious issue. The rear water tank fills up and overflows every two days, no matter how I use the appliance. This problem has continued without any improvement since the day of purchase. Be...
My Vestel refrigerator broke down, and the lower section stopped cooling. The technical service came, took my refrigerator, and claimed to have fixed the issue with a part replacement for ₺3,800, assuring me it would work perfectly. However, the refrigerator didn’t work, so they came back and took i...
My Vestel V10711537 bzd gt SN653EVMK- (NFK640 ex A++ ion) refrigerator stopped cooling on March 15, 2025. I waited 12 days while two different service teams inspected it. Both verbally told me the issue was a gas leak. First, they emptied the gas and replaced a part, then replaced the motor—even tho...
My Vestel refrigerator (Model: BZD_GT/SN643M-VMK (A++) IC/(NF640 A++)) stopped working just three months before the warranty was about to expire, so I had to send it in for repair. They finally declared that the problem had been resolved after a month. Afterward, I had to contact the service once mo...
My Vestel 620 Nofrost refrigerator, covered by the housing warranty, experienced a cooling failure in July. I contacted the authorized service, which demanded a service fee of 200 ₺ for their visit. During their second visit, a part was replaced, incurring additional charges. Later, when the cooling...
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