I purchased a Versace eyeglass frame in February 2024, but it has been causing severe discomfort behind my ears since the beginning. In just six months, I have visited the store four times, yet no permanent solution has been provided. The store staff only adjust the frame manually and tell me to return if the issue persists. However, the pain keeps coming back.
In July, I took the glasses to Atasun Optik at Antalya 5M Migros, where I originally purchased them. They sent the frame for inspection, but the problem remains unresolved. I am tired of dealing with this issue, yet I cannot simply stop wearing my glasses as they have prescription lenses.
I demand a proper replacement with a frame that fits my prescription lenses, without causing pain. Versace and Atasun Optik must take responsibility and provide a lasting solution.
I purchased a Bvlgari-branded pair of sunglasses from Atasun Optik on March 2, 2024, and attempted to return them on March 9, 2024, exactly seven days later. To my surprise, the store refused to accept the return, claiming the 7-day return window had expired and that the lenses were scratched—despit...
About 2.5 years ago, I purchased a Tom Ford TF5617B glasses frame from Göz Grup Optik in Esenyurt, Istanbul, paying over ₺4,000. For the first two years, I did not experience any issues. However, in recent months, the glasses began slipping down my nose and would no longer sit firmly. Since I though...
I purchased Hugo Boss glasses from Atasun Optik, and despite careful use, they broke at the hinge while I was simply wearing them. There was no pressure, no impact, yet the frame snapped, proving how fragile and low-quality the material is. This is clearly a manufacturing defect, yet Atasun Optik r...
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