Vakıfbank Transferred My Health Expense to a Different Card Without My Consent

On 30.12.2024, I visited VakıfBank Merter Branch and requested a credit card. The instant credit card with the last 4 digits 4151 was delivered to me. Later, I was informed that the credit card with the last 4 digits 6075 would also be delivered to my address. On the same day, I made a health expenditure of 80,000 TL on the instant credit card with the last 4 digits 4151. I wanted to pay this health expenditure in installments without interest as part of the 9-installment campaign, but I couldn't do the installment transaction because the transaction was pending in authorization. On January 1st, as soon as the authorization transaction was approved, despite not giving any approval, my expenditure was reflected by the bank on the credit card with the last 4 digits 4151, which would be delivered to me later. Since the card I made the health expenditure with and the card the expenditure was reflected on are different, the bank does not perform the installment process. I am being victimized due to the problem caused by VakıfBank, and I made the necessary applications to the bank to resolve my grievance, but despite the passage of time, my grievance has not been resolved. During this process, I called customer service multiple times and requested urgency. After some time, I was called by the bank and informed that since the statement of 80,000 Turkish Liras was created, if I pay the minimum, the remaining 64,000 Turkish Liras would be made into 4 installments. However, I did not accept this transaction and stated that I should not have to pay the statement due to this error caused by VakıfBank. I requested that the installment process be applied to the entire 80,000 Turkish Liras, but I detected through the VakıfBank mobile application that 64,000 Turkish Liras was applied in 4 installments without my approval. Later, I presented this situation to the call center. After the examination by the VakıfBank employee, I was informed that this transaction was done incorrectly by the bank and that we needed to cancel it. You can access the necessary voice recordings from the bank regarding this process. Later, I went to the Arnavutköy branch again, explained the problem, and requested a solution. In response to this request, after 1 hour, I received a message from the bank stating, 'Dear Emrah Altaş, your application number 8696407 has been reviewed. We regret to inform you that we cannot respond positively to your installment request as the relevant transaction is reflected in your statement.' I have communicated all my complaints to VakıfBank since December 30th, but my problem is not being resolved in any way.