Vakıfbank Annual Card Usage Fee

I am VakıfBank customer number 445003123586. I have a credit card number 5421********9707 issued by the bank in my name. I noticed that an Annual Card Usage Fee of 389 TL was reflected on my statement with a due date of 12.08.2024. Yesterday, the due date, I called VakıfBank customer services and requested that this fee be canceled. When this credit card was given to me, the bank officials stated that there would be no annual card fee. However, when I checked my statements with an SMS I received, I learned that an annual card usage fee of 389 TL was reflected. As I told the VakıfBank customer representative in the phone call I had yesterday, no fees under the name of card fee etc. would be charged when this card was presented to me. The customer representative received my objection to the annual card usage fee and said that my objection was rejected within seconds. I also asked for the relevant debt to be deleted and my card to be canceled. I received a response saying that this debt will be paid, there is no other way. I also have credit cards from many banks other than VakıfBank and I do not pay card fees to any of them. I hereby declare that my transactions made in accordance with the provisions of the law are unconditionally and unconditionally canceled and I am informed, otherwise I will exercise my legal rights. I request to cancel the deducted 389 TL fee. At the same time, I request a refund of the card fees that I have paid in the past years unintentionally and/or unknowingly. I would like to be contacted urgently regarding the situation; otherwise, I will apply to the Consumer Arbitration Board.