On August 22, 2024, the necessary documents were signed and handed over to the bank personnel who came to the company from VakıfBank Şişli Branch. Among the signed documents, there was no credit card application, and I specifically informed the bank personnel that I did not want one. However, the next day, I received a message from the bank stating, "Your credit card is at our branch; you can collect it from there." The bank sent the credit card I didn’t want to the branch the next day, but my salary account has still not been activated; it’s been 8 days. When I call customer service to explain the situation, they ask for the card PIN. When I try to perform transactions at the ATM, most of them don’t work. For the ones that do work, I get an error saying "Phone not registered," and I can't complete the transaction. When I go to the nearest branch, they say, "Since your documents haven’t been scanned into the system, there appears to be missing information. If you have 20-25 minutes, we can get your signatures again and enter them into the system." If there’s missing information, how was the credit card, which I didn’t sign for and explicitly said I didn’t want, sent to the branch the next day, but my salary account still isn’t activated? My salary has been deposited, but due to the bank’s inefficiency, I can't access my funds.
Dear Sir, on November 6, 2024, around 12:30 pm, I attempted to deposit money at the VakıfBank ATM (code: 00448) located in the garden of Samsun İlkadım Municipality. Due to an ATM malfunction, 59 of my ₺200 notes (totaling ₺11,800) were withheld. I took the necessary steps by filing request number 8...
On October 20, 2024, at around 05:00, I attempted to deposit money into my VakıfBank card via the Akbank ATM located in Ziya Gökalp, Kocasinan, Kayseri. After placing the money in the machine, I intended to deposit a total of ₺5000. When I selected the "continue with the transaction" option, the mac...
On 16.09.2024, I deposited approximately ₺9,000 into a VakıfBank ATM, but due to an ATM malfunction, the machine swallowed my money. Despite filing a report at the same time, my money has not been credited to my account for 3 days. I’ve been waiting for my money to be returned for days. If someone s...
On March 28, 2024, I had a total of ₺35,250 in cash with me. I attempted to deposit some of the money into an ATM, but the machine malfunctioned and jammed my money. I immediately contacted the bank's customer service, informing them of the exact amount (₺35,250) I had inserted. They created a case ...
On May 16, 2024, at 12:11 PM, a VakıfBank ATM malfunctioned during my transaction and withheld my money. I waited for 5 minutes, retrieved my card, but didn’t receive the ₺2500 I deposited. I stayed at the ATM and used my Ziraat Bankası card to withdraw an additional ₺1000 before leaving. I reported...
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