I have been a long-time user of VakıfBank's credit card and recently got an additional card linked to my account for my child, who is a university student. Typically, when the credit card payment date arrives, the bank automatically deducts the total amount due for both the main card and the additional card from my account down to the last penny. Until recently, the usable limits of both cards were updated immediately after the payment was processed. However, this month (November 2024), the limit of the additional card has not been updated despite the debt being cleared. I contacted customer service multiple times, but the only response I received was a vague suggestion to wait until the next day. The system collects the payment from my account but behaves as though the amount has not been received, which is frustrating and illogical. To make matters worse, there is no one to properly address the issue. This experience with VakıfBank has been deeply unsatisfying, and I regret relying on their service.
On June 28, 2024, an unauthorized transaction was made on my VakıfBank Kamu-Sen credit card, and it is still showing as pending. I reported the suspicious activity to VakıfBank customer service and provided screenshots. They told me to dispute the charge at a bank branch. They claimed the transactio...
On September 30, 2024, I tried to put ₺21,100 into my account using a Vakıfbank ATM. So, ₺11,100 went through just fine, but the machine swallowed the other ₺10,000. I reached out to customer service and submitted a request three times, but I still haven't seen my money credited to my account. It's ...
I closed my Akbank credit card and salary card over a month ago, but my new bank, VakıfBank, is refusing to issue me a credit card because Akbank has not closed my credit card with a ₺114,000 limit. How can a closed credit card still show a ₺114,000 limit? Despite visiting Akbank branches many times...
I had a few days of delay in my credit card payment. After receiving a notification about this, I sold shares from my investment/stock account at VakıfBank for an amount exceeding my credit card payment. This amount became withdrawable after two business days, but when I tried to transfer it to my m...
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