On 10.11.2024 at 22:08, I reached out to Vaillant’s call centre to request service for my boiler and was taken aback by the treatment I received. The representative displayed a lack of professionalism, using inappropriate language and making offensive comments throughout our discussion. This behaviour is utterly unacceptable, particularly when seeking assistance for a product I have invested in. I feel it's important to share my experience for anyone thinking about Vaillant, so they know what to expect in terms of post-sales service. As a customer, I anticipated respect and support, but I was confronted with disrespectful behaviour, leading me to seriously doubt the company's dedication to its clientele.
We have been using our Vaillant combi boiler for about two years, but it consistently shuts off intermittently and goes into protection mode. Each time we call for service, the authorized technicians simply state that the boiler’s filter is full and leave without taking further action. Despite havin...
Our Vaillant boiler was serviced on February 16, 2024, as part of a 10-year extended warranty and free maintenance plan. When we complained about inadequate heating, the technician recommended radiator flushing, which cost around ₺3200 upfront. We planned an appointment for today, February 29, but h...
First of all, I am writing this as an earthquake survivor residing in Antakya. I extended the warranty on my Vaillant combi boiler for an additional 8 years on January 18, 2022. Unfortunately, because my home network was damaged by the earthquake, when I called customer service to cancel the warrant...
On September 19, 2025, at 9:24 AM, I called Mango’s head office customer service and had one of the most unpleasant experiences I’ve ever faced with a major brand. The representative was extremely inattentive, dismissive, and even displayed a mocking, ego-driven attitude instead of providing any ass...
I made a call to Xiaomi Turkey Customer Service on March 26th, 2024, at 14:35. Their contact number is 0800 621 22 26. I encountered a problem and had a query about my order from their official website. The person who answered, a male individual, used language that was disrespectful towards me. He d...
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