I purchased a dress from the Utopian store, and I'm extremely frustrated by their unacceptable response to their own manufacturing mistake. The dress has obvious stitching defects, clearly a production error, yet they refuse to let me return it via free (prepaid) shipping. They actually had the nerve to ask, "Didn't you notice?"—as if it's my fault for trusting their brand quality. I tried to wash out a stain myself at home so they wouldn’t incur additional shipping costs, but it remained. Now, after paying bus fares and tailoring fees, I refuse to spend another cent due to their production error! They’ve been completely unresponsive or slow in their replies, offering no genuine solutions. Utopian, you must immediately resolve this issue: arrange a pickup with free return shipping to correct your defective product and end my frustration now!
I'm incredibly disappointed and frustrated with Utopian Store! I bought a dress from them, but it had fitting issues, so the store offered to have their tailor fix it. After 10 days of waiting, they told me they couldn't even find suitable elastic! I requested a refund, and shockingly, they asked fo...
I purchased a product from Utopian Store and wanted to return it for a refund. When I went to the store, they refused to give my money back, insisting they could only issue a store voucher instead. However, after returning home, I checked their official website and clearly saw they do provide moneta...
I made a significant purchase at Utopian Gordion in July, but returned just one dress to the Utopian Next Level store two days later. The staff assured me that my refund would be credited in installments since I'd paid in installments. Months have passed, yet not a single installment has been refund...
I purchased a product from Utopian Store, but it was completely unusable because it shed excessively. When I reached out for a return or exchange, they outright refused, claiming they don’t accept returns—even for a faulty item! Instead of standing behind their products, they offered zero support. O...
I bought a Utopian Triko knitwear set (top and bottom) for ₺3000, expecting premium quality. To my shock, the fabric started pilling after just one wear. Before purchasing, I specifically asked the salesperson if this product would have any durability issues. They confidently told me there would be ...
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