1
Muhammed is completely dissatisfied with the result

I Loaded ₺4,000 to My Uption Account by Credit Card But It Never Appeared

Muhammed
June 09, 3:08 pm
1

On June 8th, I used my credit card to deposit ₺4,000 into my Uption account. The payment was successfully charged to my card and reflected in my bank statement. However, it has now been over two days and the funds have still not been credited to my Uption account. I cannot access the money I paid, and this delay is unacceptable for a financial service platform that claims to be reliable.

Even worse, I have made countless attempts to reach Uption’s customer service team, but they are completely unreachable. No one answers the phones, and there has been zero response to my emails. The lack of communication and support is absolutely appalling. I feel deceived and financially trapped.

If I do not receive a resolution and a full update on my transaction within 24 hours, I will initiate legal action against the responsible executives and file an official complaint with the relevant authorities. This situation must be taken seriously. I expect immediate assistance and for my ₺4,000 to be restored to my Uption account without any further delay.

Muhammed
June 19, 3:39 pm

I was told by UPT General Directorate that the transaction was unsuccessful and that I needed to contact my bank. When I spoke to my bank, they said they had no such information and that I should wait for the 2-day authorization period. At this point, my spending has been pending authorization for 11 days. The process with my bank is continuing separately. When I tried to load money to Uption, it gave an error, so why was the amount still deducted from my card? The transaction failed, yet my limit decreased. The ultimate solution will be through my own bank, but unfortunately, the reason for my grievance is Uption. If the transaction did not go through, you shouldn't have charged my card. The money is nowhere to be found—it hasn't reached you, nor has it been reflected in my limit.

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