I experienced a problem with the delivery of a package under warranty sent to my address in Başakşehir, Istanbul, via UPS Turkey. Despite having previously delivered to the same address without issue, this time my package was returned due to an incomplete address. Furthermore, I was not informed of the package's location; I only learned about it after inquiring about it. Shipping was free, but I was left with a problem because the product was returned. When I contacted UPS customer service, I was told my address was incorrect and needed to be changed, even though it had been used correctly several times. I was also not offered the option to pick up at a branch. I have never experienced a similar problem before. I demand that this problem be resolved and that the necessary measures be taken to prevent similar situations from occurring again.
I’m extremely frustrated with UPS Türkiye. I was expecting a delivery, but they never brought my package to me. Later, they claimed that my address was “incomplete.” However, I double-checked the information and can confirm the address was entered correctly. To make matters worse, they never called...
I purchased a product from Beymen, which was shipped via UPS Turkey. Early in the morning, I received a call stating my package was out for delivery but that my address wasn’t part of their delivery area. I live in Aydın/Kuşadası—not in a remote village or an inaccessible area. All other courier com...
I have a shipment with UPS destined for my address which was supposed to be delivered around 3 December but has still not been delivered. During this period, I had great difficulty reaching customer service; most of the time I could not get through, and when I did, they claimed that my address and p...
UPS Türkiye has completely exhausted my patience. I’ve been trying to receive my package for over a month, but each time it gets returned due to so-called address issues—even though my delivery address and phone number are fully up to date in your system. I’ve verified my information multiple times,...
I was tracking my shipment when I noticed a delay due to a "wrong address." I immediately checked the address I provided to the seller, and there were no mistakes. When I contacted the seller, they informed me that they use UPS for shipping and that UPS was responsible for the delay. The seller even...
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