I’ve had an incredibly frustrating experience with UPS. I placed an order on May 13, and UPS claimed they broke the item and never delivered it. The sender kindly arranged a replacement shipment on May 16, which was supposed to arrive by May 20.
Naturally, the second package also didn’t arrive. When I checked the tracking system, it showed the package was “delivered” on May 20—but nothing was received. I immediately contacted UPS and was told, “We couldn’t deliver it today, it will arrive tomorrow.” But May 21 came and went, and still no delivery.
Now the tracking system says there was an “incomplete address” and that “no one was at the location.” This is completely false. The delivery address is a business location open daily from 10 AM to 9 PM, staffed by at least 50 people. The excuse that “no one was there” is laughable and unacceptable.
UPS, I demand that you locate my package and deliver it immediately. Your mishandling and misinformation are unacceptable. Stop wasting customers’ time with fake status updates and excuses. Deliver my shipment now.
I waited at my address for six full hours for a UPS delivery that never arrived, only to receive an SMS falsely claiming I wasn’t at home. This is completely untrue—I was there the entire time specifically to receive the package. Despite this, UPS closed the issue without offering any explanation or...
I have never seen a more irresponsible shipping company than UPS. They marked my package as “delivered” on the same day they first called me about the estimated delivery, even though the package never arrived. According to them, it would be delivered during the week, but that never happened. The tra...
I’m writing to express my frustration with UPS regarding an international shipment that left its origin on March 20, 2025. Today is May 15, 2025, and my package still hasn’t been delivered. Despite multiple calls to UPS customer service, I’ve received no helpful updates or clear explanations. The p...
My UPS shipment has been sitting at the branch since the 12th of this month and still has not been delivered. I only noticed the issue by checking online, where I saw a note about an “incomplete address.” No one from UPS ever called me to inform me about this, which already caused unnecessary delay....
I’m frustrated with UPS for not delivering my package even though my address is accurate. I have contacted customer service multiple times, but they have been unable to provide any solutions or updates regarding the delivery. It’s unacceptable that I have to constantly follow up for a service that ...
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