I’m writing to express my frustration with UPS regarding an international shipment that left its origin on March 20, 2025. Today is May 15, 2025, and my package still hasn’t been delivered.
Despite multiple calls to UPS customer service, I’ve received no helpful updates or clear explanations. The package hasn’t been returned to the sender, nor has it arrived at my address—it’s simply in limbo. According to the tracking information, the item has even cleared customs, so I can’t understand why UPS refuses to deliver it.
I am beyond disappointed by this level of service. There has been no accountability, no solution, and no transparency. This is completely unacceptable for a company that claims to be a global logistics leader.
I demand that UPS immediately locate and deliver my package, or provide an official explanation and resolution. My time, money, and trust are not things you get to ignore.
I handed over my package to UPS two days ago, and since then, there has been no movement or tracking update whatsoever. The shipment is completely stagnant—not a single status change, no transit scan, no estimated delivery time. It’s as if the package has been forgotten. I’m extremely frustrated an...
In April 2025, I shipped two high-value packages internationally via UPS. One of the boxes was lost. Instead of providing a clear resolution, UPS kept me in limbo with a vague “investigation” for over a month, during which they provided inconsistent information. Out of the three emails I sent, only ...
I am extremely disappointed with UPS's handling of my shipment. My package was shipped on October 22, but even after a week, it hasn’t arrived. UPS didn’t provide any tracking information, so I had to call the shipping location five days in a row just to confirm that they actually received the packa...
I’ve had an incredibly frustrating experience with UPS. I placed an order on May 13, and UPS claimed they broke the item and never delivered it. The sender kindly arranged a replacement shipment on May 16, which was supposed to arrive by May 20. Naturally, the second package also didn’t arrive. Whe...
On December 10, 2024, UPS notified me that my package would be delivered to my address that day. I rearranged my entire schedule to stay home and wait, but the package never arrived. Despite calling customer service to emphasize the urgency, I was assured the delivery would be made by 6:30 PM. This ...
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