UPS Lost My High-Value International Shipment
In April 2025, I shipped two high-value packages internationally via UPS. One of the boxes was lost. Instead of providing a clear resolution, UPS kept me in limbo with a vague “investigation” for over a month, during which they provided inconsistent information. Out of the three emails I sent, only one received a response. Phone calls were no better—I was repeatedly told “we’ll call you back,” yet no one ever did.
Eventually, UPS admitted the shipment was lost and told me their claims team would contact me. That was 20 days ago—and still, I’ve heard nothing. Every follow-up email I send now receives the same robotic response: “Your file is under review.”
It took three full months just to acknowledge the loss. And now the compensation process remains unresolved simply because the file hasn’t been officially closed. One UPS representative even admitted over the phone that if a customer service rep doesn’t initiate the email thread, no one reviews incoming customer emails—which explains the complete lack of accountability.
UPS, you pride yourself on being a global logistics leader, but this level of service is completely unacceptable. Meanwhile, the competitor you so often criticize resolves similar claims in under two weeks.
I demand immediate action. Close my file, compensate me appropriately, and take responsibility for the time, money, and stress you’ve caused with your negligence. Enough delays—do your job.
