On July 17, 2025, I sent a package via UPS to Manisa. According to the tracking system, it was supposed to be delivered by Monday. However, when I checked on Tuesday, I was shocked to see that it had been delivered to someone else in a completely different district—a person and address entirely unrelated to us!
For the past three days, I’ve been calling UPS and all they tell me is, “We’re waiting to hear back from the local branch.” What exactly are you tracking for three days? The recipient is not us, the delivery location is incorrect, and yet they can’t locate the package? The name and address on the shipment are clear.
This is absolutely unacceptable. It’s mind-blowing how a logistics company of this size can mishandle a delivery so badly and still offer zero resolution or follow-up. I trusted UPS with this shipment, and now I’m left chasing a package that was wrongly delivered while they stall endlessly.
UPS needs to take responsibility, locate the package immediately, and resolve this issue without further delay. This level of service is beyond disappointing.
I’m writing to express my frustration with UPS regarding an international shipment that left its origin on March 20, 2025. Today is May 15, 2025, and my package still hasn’t been delivered. Despite multiple calls to UPS customer service, I’ve received no helpful updates or clear explanations. The p...
A package was sent to me via UPS from Istanbul and marked as delivered on April 29, 2025. However, when I checked the tracking number on May 6, the system showed no update, and customer service told me that the sender had only generated the barcode but hadn’t actually handed over the package. I the...
Waiting for my UPS delivery, which was supposed to come on July 24, 2023, has been challenging. My package hasn't shown up as of today, July 27, 2023. I've called customer service more than once, but all they say is that they've put in a request for faster delivery and that someone from the right te...
I handed over my package to UPS two days ago, and since then, there has been no movement or tracking update whatsoever. The shipment is completely stagnant—not a single status change, no transit scan, no estimated delivery time. It’s as if the package has been forgotten. I’m extremely frustrated an...
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