My cargo with tracking number 1ZEX03640404515702 from abroad arrived in Turkey on Thursday, May 11th. I made the tax payment on Friday, May 12, and got a message from UPS that the customs clearance has been completed. The date is May 20th. My cargo is not being delivered. No delivery date is given by UPS. Every time I call customer service, it is said that the product is given out of customs, there is no problem, it is kept on hold because there is a busy customs. No explanation is given. I made 2 urgency notifications and it was said that we will return, but no response was made. I think my parcel is lost. If there is no improvement on Monday, I will hand the matter over to my Lawyer. He will do what is necessary. You have no right to distract people with lies. You charge higher shipping fees than other companies. Do your work as needed. STAY AWAY FROM UPS if you want no headaches. If companies work with UPS, they will lose a lot of customers. UPS is just harm
Our shipment with tracking number 1Z4552V70427097501 entered Turkey on September 12, 2023, and the customs clearance process was successfully finished on September 14, 2023. It was then handed over to UPS for distribution. However, despite 8 days having passed, there has been no progress, and we are...
My parcel with the tracking number 1Z23W5610486859649 has not been delivered to me for over a month. Despite multiple attempts to contact customer service at Türkiye UPS and send emails to the provided email addresses, I have not received any response. The shipment arrived from the United States to ...
On August 14, 2025, I shipped an important package with UPS Turkey to be delivered to Ankara. The tracking number is 1ZW432Y36849820996. Despite the urgency of this shipment, more than 10 days have passed and my package is still missing. UPS customer service keeps telling me it was misplaced in thei...
It has been over a month since I initiated the return of my international shipment with tracking number 1ZAV3783D996775887 via UPS Türkiye, and the return still hasn’t been completed. The seller I purchased the item from confirmed that they have not received any return request from UPS. I’ve receiv...
For my shipment sent via UPS Turkey with tracking number 1Z93W2006804353298, I received an SMS around 5:00 PM on November 20 stating that the package had been “delivered,” yet it was absolutely not received. The shipment was supposed to be delivered to my home, and the recipient was at the address a...
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