Umingle Banned My Account and Asked Me to Pay to Get Unbanned

I am a Windows PC player of Umingle and on 27/06/2026 my account was suddenly banned. The ban occurred after I followed a suggestion from another player in the game who told me to type “m15”. I did not intend to break any rules and I had never received any warning or penalty before this incident. Since that date, my account has remained banned continuously. When I try to log in, I am informed that I need to pay in order to get unbanned. I find this situation very unfair, especially because this is my first and only punishment and it resulted from following another player’s instruction without knowing it would cause a ban. I have not yet contacted Umingle support through any other channel; this complaint is my first attempt to resolve the issue. I kindly request that my account ban be lifted without any payment, and that my access to the game be restored, as I believe this sanction is disproportionate and not in line with my actual intentions or past behaviour in the game.