Umingle Banned Me for Asking for a TikTok Username

I am writing regarding an unjust ban on my Umingle web account in the UAE. Yesterday or the day before, while using the web version, I simply typed in the chat “send me your tt,” where “tt” stands for TikTok, and shortly after that my account was banned with the reason shown as “explicit messages,” under Ban ID C89aa80a. I did not send any explicit or inappropriate content and I believe this ban was applied in error. After the ban, I contacted Umingle support by email, but I have not received any response or explanation about why my account was blocked. Not knowing the reason and not being able to access my account, despite feeling I have done nothing wrong, is very frustrating. I kindly request that my Umingle account under Ban ID C89aa80a be reviewed in detail, that I be clearly informed of the specific reason for the ban if there is one, and that my account be unbanned as soon as possible, as I believe I have not violated the platform rules. I would appreciate your prompt attention and a clear reply to resolve this issue.