Umingle Age Verification Denied

I recently started using Umingle to relax and have some fun outside of work and college. On 19 August, my account was suddenly banned with the message that my age verification was denied and that I am not 18, which is not true. I am currently 18 years old and meet the minimum age requirement for using the platform. I have a screenshot of the “Age Verification Denied” message, which clearly shows that the ban was based on age, and it also includes my reference ID: c55a0045. I tried to contact Umingle by email using the address provided in the message, but the email did not work and there is currently no option in the app or on the website to appeal the decision or correct the age information. Since I am legally 18 and eligible to use Umingle, I request that my account be reviewed again and that the age-based ban be lifted so that I can regain access to my account. I would also like to be informed about the steps I need to follow if any additional verification is required.