Umingle Account Banned Without Explanation, Request A Verification And Solution

Dear Umingle Support Team, I am writing to appeal the sudden ban that was placed today on my account and IP while using the Umingle web platform from Italy. During a chat, another user maliciously instructed me to type the phrase “m12”. I did not understand that this was interpreted as an underage age declaration or that it violated your rules, and I followed their instruction in good faith. Immediately after sending that message, my account and IP were automatically banned by your system. I want to clearly state that I am an adult over 18 and fully meet the platform’s age requirements. This situation was an innocent mistake caused by a text trap set by another user, and I had no intention of breaking your community guidelines. I kindly request that you review the relevant chat logs, lift the ban on both my account and my IP, and take appropriate action against the user who deliberately tricked me into sending that message. If needed, I am willing to provide ID verification to confirm my age and resolve this matter. Thank you in advance for your time and understanding.