I've had a terrible experience with Üçay Mühendislik's customer service. They don't respond to phone or email inquiries and neglect to address any issues. Their only focus seems to be on selling cheap materials and providing low-quality gas installations. They lack any concept of customer service, and it's impossible to reach anyone in authority. You're left leaving messages at the call center, hoping for a response that may never come. They operate like a one-way radio transmitter, ignoring customer feedback entirely.
The same lack of accountability applies to their dealers. Once they've installed the equipment without proper inspection, they wash their hands of any responsibility. Even their headquarters operate in the same manner, failing to engage with customers during installation, delivery, or gas activation. They neglect a fundamental responsibility of any engineering firm: oversight and quality assurance. Due to their incompetence, our pergola suffered damage from a faulty boiler chimney installation, and they refused to cover the costs.
The workmanship presented by Üçay Engineering, which seems to be working with temporary workers rather than establishing a permanent team, is extremely poor. Due to the problems caused or potentially caused by this unqualified workforce, they neither provide information nor engage with the customers.
The dealer is a complete fiasco. It is impossible to reach them after the job delivery. Their so-called headquarters, which allegedly operates as customer service, is no different from their dealers. They operate unilaterally like a TV/radio transmitter. They are far from understanding what is being said and finding solutions. On top of that, they act all-knowing and give me advice on how to establish "healthy communication," as if they are progressing on this path themselves. If you look at their Instagram posts, you will see that there are no comments on any of their posts because they delete the comments immediately. Since they can't delete the messages here, they just respond randomly. That's why they give the same template response to a few people within an hour and leave it at that.
The company operates so poorly and without a system that they neither provide invoices nor contracts.
They are so confident in their work that they can't see beyond their noses. Because they are stuck with these temporary workers, they do everything to protect them against the mistakes and damages caused, leaving no room for customer satisfaction. I guess they can't find people to work or hire.
They do not engage with the customer during installation, delivery, or natural gas activation. They are doing something that no engineering firm should do: They do not inspect the work they have done or have it checked by an engineer.
Because of their incompetence, our pergola was damaged due to the faulty installation of the boiler flue, and they do not cover the damage.
I regret purchasing a stove from the Electrolux dealer in Ankara Cepa Mall. They sent someone to install it, but any random handyman could have done it a thousand times better. The so-called technician simply connected the gas pipe and carelessly cut and plugged in the electrical cord. That was the ...
I'm sharing my recent disheartening encounter with Shell Turkey, which has left me frustrated and disappointed. I visited one of their stations and faced two distinct issues, both of which I promptly reported to their staff. However, their response was lackluster, failing to acknowledge the gravity ...
Karcher Turkey's customer relations and service have been an absolute nightmare for me. I've tried calling them about 50 times a day, but no one answers. I've sent emails, but they haven't responded. They sold me a defective product that arrived in a broken state. Despite the fact that I brought it ...
I entered into a natural gas agreement with Üçay Mühendislik for my home, which featured the inclusion of a safe kitchen stove as part of the deal. Even after making the full payment and with no issues on their end, they still declined to install the cooker and allow Torosgaz to turn on the gas duri...
I am extremely disappointed with their lack of professionalism, disregard for customer commitments, and inability to resolve issues. had made an appointment with the service 8 days ago to fix a problem with the installation of an Arçelik air conditioner. No technician showed up, even though they con...
Comments