On June 27, 2024, around 8:00 PM, I purchased a ticket for ₺2000 for a flight from Şanlıurfa to Istanbul on July 3, 2024, which is 6 days later. Approximately 2 hours later, I had to cancel the ticket, and I was refunded ₺1112, with a deduction of ₺898. This means about 45% was deducted for a mere 2-hour period. Even a passenger who completes the flight wouldn't incur such a high fee, so there is no logical explanation for this deduction. It's normal to have some deduction for cancellations, but with the flight still 6 days away and the likelihood of the ticket being resold, such a penalty is unjustifiable. I cannot understand the basis for this deduction, and I leave this capitalist system to the conscience of our people. I will initiate legal proceedings.
I paid ₺5,656 for a THY TK7866 flight ticket from Istanbul to Sarajevo on 11.08.2023. I wanted to cancel the ticket 24 days before the flight, but when I asked for help from customer service, they offered me a ridiculously low amount of ₺1,100 as a refund. I do not accept this amount. There is no ru...
I purchased a ticket through the THY app on November 14, 2023, for a flight from Istanbul to Thessaloniki on November 29, 2023, with a return on December 5, 2023. I made a payment of 5,854.80 TL using my bank card through the same app. Due to work commitments, I had to cancel these flights on Novemb...
On July 2, 2024, I purchased tickets for 4 family members to fly from Izmir to Mardin on July 20, 2024. Due to a critical illness in the family, I decided to cancel our vacation and requested a ticket cancellation 14 days before the flight (I want to emphasize this). However, I was extremely upset b...
I purchased a Turkish Airlines flight ticket for 03/12/2023 at 14:20. However, due to health reasons, I need to cancel or suspend this flight. Despite there being 4 days left until the flight and according to Turkish Airlines' official website, there are still 1 day and 21 hours left before the c...
On February 11, 2025, I bought two tickets for a flight from Istanbul to Samsun set to depart one month later. Not long after, I noticed I had picked the wrong date and reached out to customer service within 10 minutes. Even after contacting them right away, they failed to fix the date or provide a ...
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