Hello, on May 7th around 14:15, I purchased a ticket from your website that could be canceled within the last 12 hours with only a ₺490 deduction, and I confirmed this over the phone. I called you within the same timeframe and had the amounts verified. Now, you are saying that my refund will not be processed without a ₺900 service fee for the ticket I want to cancel. I receive a different answer each time. I bought the ticket considering the ₺490 deduction, and now you are asking for an additional service fee. How can you notify this change afterward? People make decisions based on this information. Moreover, while it was stated that there would be a ₺490 deduction for cancellation within the last 12 hours, no information was provided about the service fee. This action does not suit the reliability of your company. The rude response from Ms. N*** in customer service, saying 'we are not pocketing the money,' is also a sign of lack of understanding. I expect your assistance and a response that aligns with your corporate behavior. Please remember that no one earns money easily.
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
On 17.11.2023, I purchased two flight tickets from Elazig to Ankara under the name Tarik C******** for the same day and time. To cancel one of these tickets, I contacted the GSM number 0552*****44. During the phone call, the employee mentioned that there would be a ₺400 deduction for the ticket canc...
I purchased a round-trip flight ticket from Istanbul to Mexico City. As shown in the attachment, it states that a refund with a deduction of ₺7945 is possible for a Flexible S class ticket. On December 13, I called to cancel the ticket and was informed that only the tax would be refunded and that I ...
Due to an operational change by Turkish Airlines, I was initially offered a free change option for my ticket. They informed me that the new ticket details would be sent via email and SMS. However, I did not receive any notification. When I called back, the customer representative told me that I had ...
On February 11, 2025, I bought two tickets for a flight from Istanbul to Samsun set to depart one month later. Not long after, I noticed I had picked the wrong date and reached out to customer service within 10 minutes. Even after contacting them right away, they failed to fix the date or provide a ...
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