Turkish Airlines does not send electronic tickets and offers no means of contact. As you know, travel details are among the most important application documents for visa processes and are expected to be presented in the most official and valid formats possible. When you call customer service to request an electronic ticket/travel document in PDF format, you learn that they cannot provide it in any way. If you search online, you can create an invoice on your own, but you end up with a document that leaves you in doubt when you go for the application.
I want to ask Turkish Airlines, how difficult can it be to send a PDF for a completed ticket purchase? Wouldn't it be nice for your passengers to go to their visa application with an official document containing the necessary details in hand? As a customer, I did not like this meaningless decision and treatment at all.
Why doesn't Turkish Airlines send the invoice for the ticket we purchased as an attachment, like many other major companies do? The notification received via email is not attached, and when I try to save it separately in PDF format, it gets saved along with my emails. How can I present this to the t...
I purchased a round-trip flight ticket to the USA from the Turkish Airlines website for a business trip and requested an e-invoice. As soon as I bought the ticket, I contacted live support to ask how to obtain the e-invoice. I was informed that I needed to update the invoice details after the flight...
I’m unable to obtain a commercial invoice from Turkish Airlines, which is creating a serious issue. When I made the purchase, there was no clear information provided on how or where to request an invoice. I assumed it would be similar to other companies—issued after the flight. To my surprise, when ...
Turkish Airlines persistently does not send my invoice. I have previously generated the invoices for my past flights through the website "https://ebiletfatura.turkishairlines.com/" without any issues. However, for my most recent flight, "Çukurova - Istanbul, Friday 23 Aug 2024, Business Class - Busi...
Turkish Airlines canceled our Paris-Istanbul flight due to operational reasons, and the next available flight was a day later, forcing my spouse and me to stay an extra day in Paris. This situation led to additional expenses for us. I submitted feedback to Turkish Airlines to cover our expenses and ...
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