Why doesn't Turkish Airlines send the invoice for the ticket we purchased as an attachment, like many other major companies do? The notification received via email is not attached, and when I try to save it separately in PDF format, it gets saved along with my emails. How can I present this to the tax office in this case? I've been trying to get my invoices for an hour and a half, the website doesn't work, and when I request it over the phone, they say they don't have the information, they can't do it, it feels like they don't have an accounting department; they can't connect me. They send a link via email to access the ticket section again, but the link doesn't arrive. Meanwhile, before sending the link, I had to provide my name, address, phone number, date of birth, and many other details I can't remember. Even if I could log into the site, there is no guarantee that the transaction will be completed, and I am told to provide feedback. They can't even open a complaint file, so why are so many people working there? If they can't provide a service, why are they there? Isn't it their legal responsibility to issue an invoice for the purchased product and provide it to the customer without hassle? When I buy a bottle of water abroad, I automatically get a receipt. Why is it so difficult here?
Turkish Airlines does not send electronic tickets and offers no means of contact. As you know, travel details are among the most important application documents for visa processes and are expected to be presented in the most official and valid formats possible. When you call customer service to requ...
Turkish Airlines persistently does not send my invoice. I have previously generated the invoices for my past flights through the website "https://ebiletfatura.turkishairlines.com/" without any issues. However, for my most recent flight, "Çukurova - Istanbul, Friday 23 Aug 2024, Business Class - Busi...
I purchased a round-trip flight ticket to the USA from the Turkish Airlines website for a business trip and requested an e-invoice. As soon as I bought the ticket, I contacted live support to ask how to obtain the e-invoice. I was informed that I needed to update the invoice details after the flight...
I’m unable to obtain a commercial invoice from Turkish Airlines, which is creating a serious issue. When I made the purchase, there was no clear information provided on how or where to request an invoice. I assumed it would be similar to other companies—issued after the flight. To my surprise, when ...
I purchased a flight ticket from Turkish Airlines on 28-04-2024. On May 3rd, I contacted the customer relations department to convert my individual invoice to a corporate invoice. Despite providing my company details, no adjustments were made. Subsequently, I was advised to create a feedback report....
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