I purchased a round-trip flight ticket from Turk Hava Yollari for Los Angeles-Istanbul. I chose economy for the outbound flight and Primefly for the return flight for its flexibility. I selected the Primefly option because it offered free ticket changes and a 'full refund' option. Due to an emergency, I am currently in Turkey and tried to cancel my return flight. However, I was told that only the $64 tax would be refunded and that my ticket does not include a free refund. The email ticket does not show my return flight (why?), but when I check with my PNR code on the THY website, my return flight and Primefly option are visible. In another section, my ticket appears as Ecofly. THY has clearly caused confusion with my ticket. I bought my ticket as Primefly, which is evident in the attached screenshot. However, it appears as Ecofly elsewhere. This confusion needs to be resolved urgently.
TRYSubject: Turkish Airlines did not refund of Prime Fly ticket fee Turkish Airlines feedback no: TK-8897522 From THY website on 23.04.2023; I bought two tickets 1) 23.06.2023 at 22.20 Istanbul Airport (Ist) -Antalya Airport (AYT) departure, 02.07.2023 at 12.15 Antalya Airport (AYT) -Istanbul Airpor...
I want to report an issue I experienced with Turkish Airlines due to a system glitch. I had purchased a Primefly class ticket for April 14th, but later updated the date to April 13th. Despite selecting Primefly, I noticed that the ticket appeared as Ecofly, which I believe is due to a system error. ...
I bought an IST-BOG round-trip international ticket for my wife’s sister, with a return date of 16.01.2025. Turkish Airlines operated the flight from Colombia to Istanbul. I purchased the ticket under the Primefly option to ensure flexibility. However, when I tried to cancel the return ticket before...
I purchased two Economy Class (e) - Primefly tickets for flight TK2032, Istanbul - Konya, on Friday, July 28, 2023, at 06:35. The main reason I chose the Primefly option was because it offered a 'Free Change' right. I paid an extra fee for this option. On the night connecting July 27 to July 28, ...
Comments