Hello, on December 21, 2023, we booked a flight with Turkish Airlines (THY) for flight TK699 from Sharm El Sheikh to Istanbul Airport, with reservation number USVN65. According to the provided information, we were present at the airport one hour before the departure time. However, we were not allowed to board the plane after failing to pass the security check, which caused us significant inconvenience. Additionally, I would like to mention that the flight, scheduled to depart at 03:40, actually took off at 04:10. I am requesting a resolution for this inconvenience. We had to purchase new tickets. I request the review of camera footage and the evaluation of the security personnel's behavior at that moment, as their conduct was truly disturbing and they did not assist us. Due to our lack of language skills, we couldn't find anyone to communicate with. As a result, we are requesting a refund for the flight ticket. The passenger details are as follows: A** O***, L**** O***.
My name is A****. On August 12, 2023, at 10:10 AM, I had four tickets for the Istanbul-Gaziantep flight, but I was not allowed to board. My family and I were at Istanbul Airport at 09:09 AM, completed the baggage checks, and while entering all the information at the kiosk machine (at 09:21 AM), I...
On December 10, 2023, I arrived 40 minutes early for my THY flight from Izmir to Istanbul Airport and had selected my seat a day prior, yet I was denied boarding. The issue was due to an error on the check-in screen after I selected my seat. I received the seat selection confirmation via email. My f...
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
On July 12, 2023, we, the Şahiner family, purchased three tickets for the Izmir - Ankara TK7015 flight. My name is O**, my spouse is O**, and our child is A** M**. Initially, we encountered an issue: I successfully checked in online for O** S*** and A** M** S*** early in the morning. However, the sy...
Hello, today on February 17, 2024, we had a flight from Adana to Istanbul at 19:50. Our family of three arrived at the airport one hour before the flight. However, due to delays at the security check, we were informed that the gate had closed by the time we reached the check-in point. They told us w...
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