I faced significant difficulties with Turkish Airlines despite their efforts to assist during a tough time. I purchased a ticket, but the passenger had to undergo emergency surgery. When I called to defer the ticket, I was informed that if I provided a doctor's note, the process would be free. I waited for the doctor's note and sent it as instructed. However, today my request was denied. When I tried to defer the ticket for a fee, a customer representative quoted ₺450. I asked for a moment to call back, and when I did, another representative said the fee was ₺690. Confused, I called again, and this time they said ₺840. Frustrated, I canceled the ticket but still expect a near-full refund due to the inconvenience caused. Why ask for a doctor's note if it won't be accepted? I am deeply disappointed with the handling of this situation, especially considering the medical emergency involved.
On July 21st, at 5:45 AM, we were three passengers on flight TK2704. One of us had undergone surgery two weeks prior and had received medical clearance to fly from their doctor. After scanning our tickets and just before boarding, we were informed that a doctor's note might be required. Without wait...
Turkish Airlines issue! We had to cancel our Skopje flight tickets because my father was hospitalized due to a serious illness. We contacted Turkish Airlines customer service to request a free refund, as it was impossible for us to travel while my father was in the hospital. The customer service dir...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
Complaint: Due to a health problem, I had to cancel my daughter's Turkish Airlines Paris flight ticket with a medical report. Once she received clearance to fly, we requested a new flight urgently. Despite numerous calls to the customer service center, we were repeatedly told to wait for a callback....
Turkish Airlines canceled our Paris-Istanbul flight due to operational reasons, and the next available flight was a day later, forcing my spouse and me to stay an extra day in Paris. This situation led to additional expenses for us. I submitted feedback to Turkish Airlines to cover our expenses and ...
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