During my Gaziantep-Istanbul flight with Turkish Airlines, there was a delay of three to four hours. They informed us that they had experienced a cyber attack. Due to this delay, I missed my connecting flight from Istanbul to Dusseldorf and had to wait an additional six to seven hours at Istanbul airport. No food or drinks were offered. My flight was rescheduled for the next day, resulting in a total delay of twenty-five to thirty hours. I wanted to claim compensation for this delay and applied for it. They sent me an email stating that they would respond within fourteen days at most; however, it has been twenty-seven days and I have not received any response. Customer service suggests that I reapply, but I am reluctant to do so due to the lengthy application process. I request that my issue be resolved.
Turkish Airlines is not providing me with the compensation and ticket refund that is my legal right and approved by Civil Aviation. For the refund process of ₺7,365 approved in my legally entitled feedback TK-9816087, I was asked to open a new request. Subsequently, I opened the record TK-9849986 a...
I was a ticketed passenger on the Washington–Istanbul TK188 flight scheduled for October 5. Our flight was first delayed twice, each time for about three hours, and then it was completely canceled. I experienced significant hardship throughout this process. After what I went through, I escalated th...
I purchased a ticket from Turkish Airlines for an international flight. Unfortunately, my flight got overbooked due to excessive ticket sales. I had to stay at Turkish Airlines' hotel that night, and they provided me with a ticket for the next available flight. They assured me that compensation woul...
I purchased a connecting flight from Turkish Airlines for my Antalya-Bangkok trip. My flight from Antalya to Istanbul was delayed by 1.30 hours. When I requested my flight tickets in Antalya, they did not provide my Istanbul-Bangkok ticket, stating it was a standby flight. They told me my seat would...
On February 25, 2025, my Phuket to Istanbul flight was overbooked, and I was denied boarding. At the airport, I was given a compensation form and was told that I could claim my €600 refund at Istanbul Airport upon arrival. However, when I got to Istanbul Airport, I was sent from one counter to anot...
Comments