I am a mother of twin babies. I had to travel as the sole guardian and, since I had to go from the district to the city center, I purchased my ticket after thoroughly questioning the customer representative. Upon arriving at the airport, I was confronted with an issue stating that I could not travel with two babies as a sole guardian. However, I was told that I could travel by holding one baby in my lap and placing the other in a car seat next to me, and purchasing a child ticket for the second baby. I paid the extra fee as instructed by the representative, but I was not allowed to board the flight. Another passenger was added for my other baby, and I had to pay an additional ticket fee for my baby again. I was given incorrect information and, despite having voice recordings, I paid extra money. I sent feedback to Turkish Airlines three times. Each time, they produced a false excuse stating that I was not allowed to board because I did not bring a stroller. This situation is very shameful and unacceptable. If there are cameras, they should be reviewed hour by hour, and my refund should be processed. I am deeply disappointed by this experience.
I booked a ticket for the Bodrum-Rize flight (via Istanbul) on October 6th, and although seat numbers were assigned beforehand, I received an email a day before the flight stating my 2-year-old baby had been moved to a different seat, away from the mother. When I called Turkish Airlines customer ser...
I just had a quite unpleasant experience with Turkish Airlines that made me quite angry. As a parent flying with little children, I anticipated the airline respecting the approved child-friendly zones. But I observed that patrons without children were being let to inhabit these areas, therefore nega...
I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, ...
While traveling with my two children, ages three and six, I had a very frustrating experience with Turkish Airlines. I had reserved seats for us so that we could sit together, but the airline changed our seats several times. Worse, they assigned seats that separated my children from me, leaving them...
I purchased tickets from Turkish Airlines for myself and my brother. We were informed that the flight was overbooked and there were no seats available, so we were not given tickets. At the last minute, I was given a ticket, but my brother was not. When I reached the gate, the staff member allowed th...
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