THY has deteriorated its service quality! No matter what topic you discuss with call center representatives or what information you seek, they always provide incorrect information, causing issues both before and during the flight! Passengers with babies are especially affected. You call to get information, but at the airport, they not only tell you that the information was incorrect but also cause you to miss your flight or prevent you from boarding! When creating an electronic ticket for my baby, I was told that passengers with babies can only create one electronic ticket and that no separate ticket is issued for the baby since they don't have a seat. I repeatedly asked for confirmation, saying I didn't want any issues at the airport, and was assured the information was correct. However, at the airport, there was an issue with my baby's ticket, and we almost missed the flight or were not allowed to board! Despite the stressful situation and running around with my baby, I managed to board the plane, but I can never forget the ordeal we went through! I do not forgive the call center employees or the airport staff for causing such a significant issue for me and my baby! It's a shame that despite being a passenger with a baby, we were made to run around and experience such stress and trouble! Although there was a female security officer, she was not understanding and was harsh, while a male security officer empathized with a mother's situation and helped. The female security officers at Esenboga Airport mostly have a harsh demeanor. It is sad that a male staff member showed compassion and helpfulness to a passenger with a baby, while a female did not. It's a pity that we have reached a point where we cannot understand or help each other!
On July 13, my wife and daughter were scheduled to fly from I******* to B*****. However, due to an issue with my wife's travel, my 6-year-old daughter was to be accompanied by her grandfather. When I called THY customer service to request a name change on the ticket, I was informed that it was not p...
Despite wanting to make a paid seat selection with THY, we encounter payment errors even though there are no issues with our bank cards. We spent an exaggerated 120 minutes trying to connect with a customer representative and barely managed to get through. They also couldn't process the payment. It ...
I contacted THY customer service for assistance with a ticket for a disabled passenger and their companion. I was constantly put on hold. The only fast part was the payment process. A gentleman who mentioned there was a system issue took my contact number and promised to call back, but no one did. W...
I am a mother of twin babies. I had to travel as the sole guardian and, since I had to go from the district to the city center, I purchased my ticket after thoroughly questioning the customer representative. Upon arriving at the airport, I was confronted with an issue stating that I could not travel...
After completing check-in, we were denied boarding at the gate. The reason given was that our tickets were canceled after check-in. We definitely did not cancel the tickets ourselves. The flight was delayed by 2 hours, and likely because we would miss our connecting flight, THY canceled our tickets....
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