As it was my first time changing a ticket, I was not familiar with the process, and customer service did not provide sufficient information. I had a one-time free change right for the ticket I bought as a student; I learned this from my friends and tried to explain it to customer service. When I preferred to keep the ticket open, they should have informed me that it would result in a No-Show situation and that I would have to pay an extra penalty. Alternatively, they could have said they didn't know and referred me to someone else. However, the representative told me that there would be no penalty fee for keeping the ticket open, only a change fee of $50 when making a change later. But today, while making the change, I learned the real situation and had to pay a total of ₺7,000. Despite THY claiming to support students, I faced this situation. If your dates are not certain, it might be more logical to make a change rather than keeping the ticket open.
I purchased tickets from THY with a 'free change' policy as my travel plans were uncertain due to work. I selected a Comfort-Jet class ticket for my outbound flight and a Prime-Fly class ticket for my return flight. Once my schedule was confirmed, I attempted to change my outbound ticket first. When...
Due to an operational change by Turkish Airlines, I was initially offered a free change option for my ticket. They informed me that the new ticket details would be sent via email and SMS. However, I did not receive any notification. When I called back, the customer representative told me that I had ...
In the past month, I spoke with approximately 4-5 customer service representatives who informed me that I could change my ticket by paying a change fee of 70 USD and additional fare differences. However, just 2 days before my flight, I was told that changes to different routes could not be made and ...
I purchased a top-level ticket from THY for a trip departing on June 12 and returning on August 2. I initially paid an extra ₺5,000 in case I needed to make changes. When I wanted to change my return ticket from August 2 to August 11, they charged me an additional ₺18,000. I changed the ticket to Au...
Hello, I am a student from the earthquake region of Adana. I purchased two round-trip tickets from Adana to Istanbul to attend my university final exams. However, due to the decision of the Higher Education Council (YÖK) to switch to remote education, I am unable to travel to Istanbul. Therefore, 25...
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