On 22.07.2023, I had a flight with Turkish Airlines from Istanbul Airport to Lisbon. Just before boarding, the staff informed us that there were extra tickets sold for this flight. As a result, we rescheduled our flight to the next day with a compensation agreement of €400. When we went to the Turkish Airlines counters to collect this money, they said there was no cash available. We faced the same issue in Lisbon as well, where they also said there was no cash. We have not received the amount stated in the agreement. There is no constructive approach being taken. I have called customer service multiple times and created a refund request, but there has been no response. Every time I call, I am told that the issue is under review. Additionally, even though the agreement states €400 in cash, they mentioned they would pay in Turkish Lira. I urgently request the specified amount to be deposited to me; otherwise, I will take necessary actions.
Feedback record number: TK-9067685
My wife, daughter, and I were not allowed to board Turkish Airlines flight TK 2431 due to overbooking. We were promised a refund and compensation (€100 per person) which we were told could be collected in cash at the Turkish Airlines ticketing office at Antalya Airport. We accepted this compensation...
My flight TK2126 from Istanbul Airport to Ankara Esenboğa Airport on 15.06.2024 at 08:00 was changed to flight TK2170 on the same day at 18:00 because the plane was overbooked by 10%. This was already frustrating, but I accepted it as there was nothing else to do. They gave me a paper for compensati...
Turkish Airlines is not fulfilling its compensation payment obligations due to overbooking. I had a very negative experience with my TK1766 Warsaw-Istanbul flight on 07-07-2024. Due to Turkish Airlines' overbooking, I was not allowed to board the plane even though I had no fault. I remained calm. On...
I was offered to be taken on the next flight by Turkish Airlines on August 5th and was told that a compensation of 400 euros would be paid. First of all, the fee was stated as euros, and then I was told that it would be calculated as Turkish lira, at the exchange rate of that day. They gave me 1 yea...
On January 7, 2024, I voluntarily gave up my seat on flight TK1769 from Istanbul to Prague due to overbooking and submitted a claim for the compensation I was entitled to on January 8, 2024. However, I have not received any response. Despite submitting feedback four more times since January 8, 20...
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