On March 16th, I flew with Anadolu Jet from Rize to Istanbul. After the flight, I discovered that my suitcase had been damaged, with a tear and a hole in one corner. The airline staff created a report with the code SAWTK50377. They took photos of the damaged luggage, my passport, and other boarding and baggage tags. After that, I received no follow-up. I contacted Turkish Airlines and they confirmed the report, instructing me to send the necessary documents via email. I sent the email, but then they asked me to upload the documents to their system. However, the system continuously failed to save the images and kept giving errors. On April 30, 2024, at 08:44, during my call with the Turkish Airlines contact center, the staff was rude, shouted at me, and handled the call inappropriately, eventually transferring me back to the main menu, sabotaging my attempt to resolve the issue. Honestly, my suitcase is damaged, and despite being told 'we will compensate for the damage,' I have been strung along for 50 days. Additionally, I have been subjected to shouting and inappropriate behavior from the staff. My tracking number is 2024065049.
Turkish Airlines informed me that my luggage was not loaded onto the plane on my return from Thailand. My luggage arrived four days later. There were numerous damages on the suitcase caused by friction, and the items inside were wet. I contacted them regarding the issue. They requested photos of the...
On April 21, 2024, during my Istanbul-Elazig flight, Turkish Airlines damaged two of my suitcases. I received a new suitcase at the airport for one of them, but the other large soft-surface suitcase was torn. Since then, they have not provided any solution. I do not want to use a torn suitcase in pu...
After my flight TK1079 from Istanbul to Belgrade on March 12, 2024, my suitcase was delivered broken. I couldn't find any representative at the Turkish Airlines office at Nikola Tesla Airport. I was unaware that a report needed to be filed at the lost and found office after the flight. I submitted a...
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
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