On April 1st, I spoke with the THY lounge staff before my Antalya-Sabiha Gokcen flight. They informed me that the Ajet Miles process had started, took my details for mileage credit after the flight, and based on this information, I took three more flights between Antalya and Sabiha Gokcen. Today, I learned that there is no mileage processing at all. I frequently fly between these airports, use my Miles&Smiles card to accumulate miles, and became an Elite member, but now I am told that Ajet is no longer part of the mileage system. Additionally, the lounge area has been removed from Sabiha Gokcen airport with no alternatives available. It's completely unfair to leave people stranded after enticing them with so many promotions to sell tickets. If I had been informed about this situation beforehand, I would have used different airlines.
THY Anadolu Jet has changed to Ajet, and now the miles we collect through Miles and Smiles from flights and credit cards can no longer be used for Ajet flights. From now on, miles are only valid for THY flights departing from the 3rd Airport. This is really hard to understand. Why should someone liv...
On June 9, 2025, prior to flight TK2162 from Istanbul to Ankara scheduled at 16:00, I used the Istanbul CIP lounge service as a Miles&Smiles Elite member. As soon as the final boarding call was made, I promptly left the lounge and proceeded to the gate. Despite confirming my identity with the ground...
About a month ago, on 03.03.2024, I purchased a ticket through the THY mobile app for an Anadolu Jet flight from Sabiha Gokcen Airport to Adana Airport scheduled for 06.04.2024 at 01:00. Just 5 days before our flight, we were informed that it was canceled due to operational reasons and that we could...
I am a member of Miles and Miles with the number TK312666287, and I always chose THY for all my flights, even if it meant waiting. Today, on September 11, 2023, at 17:00, I had to wait for my flight at Adana Airport. My flight was at 22:20, but I was denied access to the CIP lounge because I arrived...
THY treated me unfairly. Despite arriving at the gate at 19:15 for the 19:40 flight from Istanbul to Antalya on 25.10.2023, and having checked in and dropped off my luggage around 18:30, the flight was already closed. The boarding time was listed as starting at 19:10. There were no staff at the gate...
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