Issue with Changing Turkish Airlines into Anadolu Jet Flight Ticket

7

I purchased a flight ticket from the THY website for a flight on 21.05.2024 at 15:25 from London Stansted to ESB with Anadolu Jet. However, due to the transition to Ajet, I am facing an issue. My flight, which is listed as 15:25 on the THY website, appears as 11:50 on Ajet. When I contacted Ajet representatives, they informed me that since my ticket number starts with 235, I need to discuss the matter with THY representatives. When I contacted THY representatives, they told me that the flight is at 15:25 and there is no change in the ticket; however, Ajet does not have a flight at that time on that day, and the flights are listed at 11:50 and 15:40. When I requested to change my ticket to the 15:40 flight, I was told that this needs to be done by THY representatives. When I called THY again, they informed me that they no longer see Ajet flights in their system and cannot make any changes to the ticket.

Comments

Similar Complaints

Turkish Airlines Flight and Seat Change Complaint

32

On 18.04.2024, I purchased a round-trip ticket from Sabiha Gokcen to Ordu-Giresun for the dates 15.06.2024-21.06.2024 th...