On December 7, 2023, I landed in Istanbul at around 13:50 local time after flying with THY from Slovenia to Ljubljana Airport at 09:15 local time. For my connecting flight to Ankara at 15:00, I proceeded to the domestic transfer passenger area and bought a carton of cigarettes and a 1-liter bottle of Yeni Raki from the duty-free shop. I informed the cashier that I was in a hurry for my flight and asked them to quickly process my passport. I paid in cash with euros and rushed to catch my connecting flight. However, the security officers at the baggage check did not allow me to pass with the alcohol, claiming it was not in a sealed bag, even though I had the receipt and had purchased it just 5 minutes earlier. I am very upset about this unfair practice. I was unaware that the alcohol needed to be in a sealed bag. If this is a requirement, the duty-free cashier should have known and provided the product accordingly. All events can be verified through camera recordings and I have the receipt. I request compensation for my loss of €20.
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
On Sunday evening, September 24, 2023, at 21:00, I traveled from Ercan to Antalya. My large suitcase contained a smaller suitcase and a 1-liter bottle of liquid (well-wrapped in cardboard). I'm referring to the liquid inside the suitcase. When my luggage reached me, the liquid had broken and spread ...
My name is A****. On August 12, 2023, at 10:10 AM, I had four tickets for the Istanbul-Gaziantep flight, but I was not allowed to board. My family and I were at Istanbul Airport at 09:09 AM, completed the baggage checks, and while entering all the information at the kiosk machine (at 09:21 AM), I...
I do not accept the response to my feedback regarding my flight on 18.12.2023. Despite being at gate 307A at 13:10 on the flight date, an airport official directed me to gate 203B for a Cyprus flight, stating that my gate had changed. From there, another airport official directed me to the THY Anado...
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