I had a contract with a Turkcell agency, and it was about to end. I wanted to sign a new contract that would be more financially suitable, but they didn’t offer any such option. So, I decided to switch to a different telecommunications provider. I contacted customer service and asked how I could end my contract without paying any extra fees and follow the proper procedure. We spoke clearly, and I expressed my understanding throughout the conversation. After we finished the call and ended the connection, Turkcell still automatically withdrew a payment from my account. I called customer service again and explained that I followed the correct procedure and the payment should not have been taken. They told me they would review the call recording. Even though I was in the right, the customer service analysis claimed that Turkcell was not at fault and refused to refund my payment. At this point, I am asking Turkcell to return the extra payment they took. They have caused me financial and psychological distress.
I have never seen such a terrible mobile operator like Turkcell in my life. When I found out that my contract would end on July 10, 2025, I called cus...
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
I had been a long-time Turkcell user, but after my contract expired, I switched my mobile operator from Turkcell to Vodafone. I always paid my bills on time and expected a smooth transition after the contract ended. Unfortunately, at the end of my contract, Turkcell added an extra charge to my final...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
Turkcell Paycell has been causing me distress for three months. As a last resort, I've closed my line. Despite not being a Paycell member, they've been charging my bill for transactions. I opened a complaint file, and they claimed I must have made purchases, even though I don't have a membership. Wh...
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